While we continue to experience staffing shortage at our niche establishment, we require your consideration while we are trying our best to serve our guests with continued excellence during these challenging times of overdemanding workload. Beware of the effects of staffing shortage! We reserve the right to cancel due to unforeseen circumstance beyond our control! Examples include: hairstylist illness, injury, personal day; exhaustion/ burnout, family commitment/emergency, etc.
As a courtesy we always attempt to contact those clients (using contact info on file) through a most efficient method (email or phone), if/when we are unable to fulfill their requested service reservation.
We apologize for any inconvenient circumstances that we are experiencing. Thank you for your continued patience, respect and support. We truly value your patronage and sincerely apologize that we are currently not able to accomodate everyone's appointment request or reservation.
Additonally, please allow several days for a call back on non-urgent voice messages.
Our employees have the right to work in a safe work environment free from physical, emotional, or verbal abuse, including online/ social media harassment including threatening posts of "fake news" or "false accusations".
Any act of abuse directed to or against any of our team members or towards this business
will not be tolerated!
ABUSE IS ANY VERBAL, EMOTIONAL, OR PHYSICAL THREAT SUCH AS SHOUTING, SWEARING, HITTING GESTURES, OR ANY OTHER INAPPROPRIATE BEHAVIOUR INCLUDING CYBERBULLYING.
Emotional abuse - involves nonphysical behavior that belittles another person and can include insults, put down, verbal threats or other tactics that make the victim feel threatened, inferior, ashamed or degraded.
Verbal abuse - a type of emotional abuse—is when someone uses their words to assault, dominate, ridicule, manipulate, and/or degrade another person and negatively impact this person's psychological health. Verbal abuse is a way for a person to control and maintain power over another person.
Online abuse - any type of abuse that happens on the internet
For more information about a Workplace Violence Prevention Program, visit Ontario Ministry of Labour