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WELCOME BACK DURING CHALLENGING TIMES!!!

Please read all info below especially our protocols & expectations. 

OUR CURRENT SALON POLICIES & SAFETY MEASURES, INTENDING TO PREVENT & REDUCE OPERATIONAL RISK ARE LISTED BELOW.

 

*While we continue to experience an overwhelming demand for our high quality services, and we are doing our best, while still experiencing staffing shortage. Your cooperation, patience and understanding is required!* 

 

To our loyal clients, we want to sincerely thank you for your patience during the pandemic, and currently while it continues to be a challenging time. The health, safety and well-being of our staff, clients, families and community are most important to us.  Hopefully, lockdowns which have impacted us globally are behind us.  However, at PPCS we continue to operate with safety measures and salon policies in effect!  

 

At Pom Poms Children’s Salon, we are always committed to providing the highest standards. Being a unique business, with a primary focus on children, our priority is to keep everyone, especially all vulnerable populations safe from spreading and contracting virus', and other infectious diseases while visiting this salon.  Alongside the regulations and guidelines set by our local public health unit and municipal, provincial and federal governments, we have our own safety protocols in place to attempt to keep everyone safe when visiting and as a result of visiting with us! We require our guests to be obliging and respectful of these! We reserve the right to refuse entry and to refuse service.

We appreciate that you are all eager to visit us and we truly appreciate your continued support and cooperation, while we are happy to serve you for your family's preferred haircut services and haircare products.

OUR SAFETY MEASURES:

  • Masks wearing is encouraged for anyone who is able to continue to wear it safely (covering mouth and nose area) during your visit. Your sincere consideration is required, for the nature of the services we offer in direct contact/unable to maintain physical distance,  in our busy indoor over occupied, under-staffed environment.

  • Please CANCEL OR RESCHEDULE your appointment if not feeling well, have any coronavirus/ COVID-19 symptoms, are experiencing any signs of illness/ infectious disease/ contagious virus, unable to wear a mask while experiencing onset symptoms of virus and/or infectious disease.

  • Please reschedule by phone call or electronically through the appointment confirmation / reminder emails if unable to attend our salon for your reserved appointment for any other reason.  At least 2 hours notice required to avoid penalty charges. 

  • No beverages permitted, except for babies and children who require it during their service! This means parents and caregivers must refrain from bringing their hot coffee in to this salon!

  • *Please bring your own snacks and washable/ wipeable toys/tablet/comfort items for your child(ren) if required, for use during appointment*

  • We supply limited "distraction toys" to enable children to turn their attention away from stressful situations and immerse themselves in play when necessary during their haircut service. These toys belong to the salon and must be left with us, as they are not included in the price of the haircut service for take home option! We encourage you to also bring your own!

  • Maintain physical distance from other salon guests/ individuals outside of your household

  • No video recording!

  • Photographs may only be taken with express consent/permission in advance.

  • Limited number of people allowed in the salon at all times!!!  ALLOWING a MAXIMUM of 2 family members per scheduled guest per appointment time. * A parent or guardian must be present for the duration of the visit. Please notify us in advance if exceptions are required!

  • Please arrive on-time (not earlier). If you arrive into our parking lot more than 5 minutes before your scheduled appointment start time, and have not taken public transportation, PLEASE DO NOT ENTER EARLY. While we work diligently to provide the necessary attention for all clients especially while performing the service, in our safe and controlled environment, we require as little interruption as possible during their reserved appointment timeframe, to help us stay on-schedule without delays being respectful of all staff and clients.

  • Waiting area is at the front of salon. Please remain their until you have been invited in to choose a seat for the service.

  • Read/ review the details of your reserved appointments via appointment confirmation & reminder emails. SHOW-UP ON YOUR CORRECT APPOINTMENT DATE & TIME.

  • Staff members will effectively wear face masks(optional), wash/ sanitize hands before offering haircut services to each client, and as frequent as necessary.

  • Staff members thoroughly disinfect all tools used for each service.

  • Proper hygiene and hand-washing/sanitizing/disinfecting must be maintained by everyone- use hand sanitizer at salon entrance.

  • The fan circulates fresh air during business operating hours.

  • Please have your child(ren)’s hair freshly washed for their appointment.

  • Haircutting capes are one-time use/ laundered after each client's use.

  • Detailed Plexiglass design has been installed at the front desk check-out area.

  • Each commonly used area, all tools, equipment, and stations will be sanitized, and/or disinfected between each client’s use. 

  • Staff members have updated certification on proper sanitation and disinfection practices and procedures via Barbicide.

  • NO WALK-IN appointments offered.

  • NO ENTRY for pets.

  • Please be considerate and do not touch items unless necessary, do not damage or steal items. Theft is a criminal offence. *See our Salon Policies: Theft & Damage, Team Safety*

  • Once your hair service has been completed, please proceed cautiously to the desk at the front of the salon to make payment, and purchase haircare products for your family’s home-use, before efficiently exiting the salon. The salon staff needs this time in between appointments to follow our disinfecting and sanitation protocols, and other necessary tasks.

  • If unpredicted circumstances arise related to our staffing shortage crisis, you will be notified at that time. This would include cancellations, delays or interruptions (at any point during or pertaining to your appointment service). 

 

CANCELLATION POLICY:

We graciously accept cancellations up to 2 hours before the reserved appointment time, at no charge.  However, please be considerate of our business, as Pom Poms Children’s Salon continues to sacrifice. And with our continued commitment to the safety, and well-being of our staff, families and valued patrons, and awareness of risks imposed by infectious diseases, the business continues to endure the stresses of operations and logistics during the ongoing challenging times as we strive to continue to offer courteous, quality service.  We are asking that you give us as much notice as possible, by phoning the salon or electronically cancelling or rescheduling by selecting the appropriate tab on your appointment confirmation/reminder emails, if you are unable to make it to the appointment(s) which has/have been exclusively reserved for you/your family.  

 

As always, an unexcused missed appointment (“no show”), causes financial and scheduling strain to overall salon operations. Please be considerate! 

A NO SHOW FEE OR LATE CANCELLATION FEE WILL APPLY.

An unexcused missed appointment may result in declined future appointment reservations and/or longer wait times for rebooking with Pom Poms Children’s Salon.

For recurring/ multiple "no-shows", the client will be "blocked" from reserving their future appointment(s) in advance. However, we'll gladly offer same-day appointments when time allows through cancellations. Such appointments may be booked by phoning the salon. There's no guarantee for available appointments on short notice.

Thank you for your continued patience, kindness and support during these unprecedented times!

~Pom Poms Children’s Salon Management Team~

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